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Job Description
We are seeking a proactive Software Support Technician to join our client's Technical Support Team in Kerry.
Our client is a leading Medical Sales, Marketing, and Distribution company, renowned for excellence and representing top-tier brands.
Key responsibilities include:
- Providing exceptional technical support, handling installations, and conducting end-user training.
- Collaborating on project teams for larger installations.
- Managing customer queries via phone/email and maintaining CRM records.
- Identifying and escalating software issues, ensuring timely resolution.
- Maintaining performance standards and managing customer requests effectively.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field.
- Background in operations or IT administration.
- Proficiency in Microsoft Office.
- Strong organizational and problem-solving skills.
- Ability to work independently and prioritize tasks effectively.
Personal qualities:
- Proven track record in customer support and troubleshooting.
- Strong organizational and prioritization skills.
- Customer-centric approach with excellent communication abilities.
Benefits:
- 24 days annual leave, increasing with service length.
- Pension scheme, Employee Assistance Programme, and Life Cover.
- Active Sports and Social Club, Profit Share.
- Opportunities for learning and personal development.