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Job Description
We're a leading recruitment agency representing a distinguished Medical Sales, Marketing, and Distribution company. Renowned for excellence, our client's portfolio includes top-tier brands like Butterfly Network, Customed, Ansell, and 3M.
Seeking a proactive Software Support Technician for our client's Technical Support Team in Kerry. Requires strong IT skills, troubleshooting abilities, and a customer-centric approach.
Responsibilities:
- Provide exceptional technical support, handle installations, and conduct end-user training.
- Collaborate on project teams for larger installations.
- Manage customer queries via phone/email and maintain CRM records.
- Identify and escalate software issues, ensuring timely resolution.
- Maintain performance standards and manage customer requests effectively.
Qualifications and Experience:
- Bachelor's degree in IT, Computer Science, or related field.
- Background in operations or IT administration.
- Proficiency in Microsoft Office.
- Strong organizational and problem-solving skills.
- Ability to work independently and prioritize tasks effectively.
Personal Requirements:
- Proven track record in customer support and troubleshooting.
- Strong organizational and prioritization skills.
- Customer-centric approach with excellent communication abilities.
Benefits:
- 24 days annual leave, increasing with service length.
- Pension scheme, Employee Assistance Programme, and Life Cover.
- Active Sports and Social Club, Profit Share.
- Opportunities for learning and personal development.
If you are interested, please apply or email
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