Job Description
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionThe Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.Requirements5+ years of Mid Market software selling experience.Experience mapping RFI/RFP requirements to software solutions.Good interpersonal, communication, persuasion, presentation and writing skills.Call Center Experience is Desired (and a huge plus!)Experience scoping, leading and executing customer pilots and Proof of Concepts.Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.You have superior solution scoping abilities, using our existing solution and influencing new product development.Should be open to working in a dynamic startup environment with multiple roles.Bachelor’s degree is a requirement; graduate degree is a plus.Willingness to travel.You have an obvious passion and people skills.Desired SkillsPrevious consulting experience implementing enterprise class software solutions.In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. #J-18808-Ljbffr