Job Description
Join this Team in Galway as a Solution Engineering Manager!** Ready to lead a dynamic team of technical experts and drive innovative solutions globally? Look no further! Company: Our client is a fast-growing SaaS business located in the vibrant West of Ireland. Their passion lies in collaborating with customers worldwide to develop cutting-edge solutions tailored to their needs. What You’ll Do: Lead, mentor, and manage a globally distributed team of top-notch technical sales engineers. Continuously develop the team, scout for future talent, and recruit best-in-class technical sales experts. Drive initiatives that propel the company’s global strategies forward. Serve as the voice of the customer, working closely with the Sales team to ensure successful onboarding outcomes. Develop and implement technical documentation and training materials for both customers and internal teams. Partner equally with the sales team, providing technical guidance and support during customer meetings and presentations. Collaborate closely with product management to provide feedback on product features and functionality. Define and document processes and KPIs to ensure successful outcomes for the function and the business. Stay ahead of industry trends and emerging technologies, offering guidance on their potential impact on company's solutions. Advocate for your team’s work in company-wide forums. What You Bring to the Table: Bachelor's or Master's degree in Computer Science, Engineering, or related field. Background in technical engineering or product support, with a proven track record of leading high-performing teams. Experience driving transformational change within a scaling environment. Strong customer-facing skills, with the ability to understand and communicate technical solutions to non-technical stakeholders. Proven track record of designing and implementing successful technical solutions for customers. Excellent process skills and deep knowledge of the process crossover between Sales and customer onboarding. Strong project management and organizational skills, delivering results on time and within budget. Experience working with cross-functional teams, including sales, product management, and engineering. Strong technical generalist skills, particularly across SaaS applications, cloud computing, networking, and cybersecurity. Software development and architecture appreciation are a plus. Passion for process excellence and driving outstanding customer results, with a focus on metrics. An excellent salary and package is available for the successful candidate. The role is office based in Galway, 3 days a week. Fast and efficient recruitment process so apply now