-
Job Description
Technical Solutions Architect
We are seeking an experienced Technical Solutions Architect to partner with our global customer base, particularly in the Enterprise Strategic Account segment, to drive technical depth and integration of our product into their tech stack.
As Hub Spot's product evolves, there is a growing need to help customers increase their technical expertise and integrate our product into their complex environments.
This role requires a deep understanding of CRM, marketing automation, and technical SaaS applications, as well as excellent communication skills to explain complex technical concepts to various stakeholders.
Key Responsibilities:
- Define advanced CRM technical solutions to solve complex customer challenges
- Become a Hub Spot product and technical subject matter expert
- Collaborate with Customer Success Managers to drive usage and retention across their book of business
- Create proof of concepts to demonstrate solution viability
- Identify integration and technical architecture opportunities and make recommendations for customers to grow deeper with Hub Spot
- Define long-term technical and strategic platform roadmaps to help customers integrate Hub Spot deeper into their business processes and go-to-market technology stack
- Recommend internal and external services resources to execute on the roadmap
- Communicate and build relationships with senior technical and business customer stakeholders
- Drive critical KPIs including integrations, usage, retention, and attached professional and partner services
Requirements:
- 5+ years of experience in a customer-facing technical consultative role
- Technical expertise in CRM, marketing automation, or technical SaaS related customer experience applications
- Ability to turn marketing and sales strategy into technical recommendations
- Technical architecture experience that solves customer business challenges with multi-faceted technology
- Excellent communication skills with expertise explaining complex, technical concepts to all levels of users
- Strong business acumen with a history of success owning enterprise segment customer engagements
- Customer-focused consultative, problem-solving, and issue resolution skills
- Curiosity and a constant desire to learn as Hub Spot's platform expands to new markets and technology segments
- Fluency in French and English is essential