Job Description
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.CustomerWe focus on our customers’ success.We create better solutions.We create success together.InclusionWe always interact with others respectfully.We are open and honest with one another.IntegrityWe do the right things and do things right.Key Responsibilities:Maintain and optimize existing enterprise service management systems for peak performance.Design and develop new features and functionalities to enhance system capabilities.Collaborate with cross-functional teams to gather requirements and translate business needs into technical specifications.Create connections/integrations to/from our ITSM platform and maintain them.Conduct system testing and validation to ensure robustness and reliability.Provide technical support and guidance to users and stakeholders.Stay abreast of the latest industry trends and technologies to drive continuous improvement.Document system configurations and changes for knowledge transfer and compliance purposes.Qualifications:A Bachelor’s degree in computer science, Information Technology, or a related field is preferred.Proven experience in solutions engineering with a focus on service management systems.Programming and system development skills.Familiarity with ITIL or similar frameworks for IT service management.Excellent problem-solving abilities and a customer-focused approach.Strong communication skills, capable of effectively articulating technical concepts to non-technical audiences.Are you ready to shape the future of enterprise service management systems? Join our Technology Services department as a Solutions Engineer and turn innovative ideas into reality. Apply now! #J-18808-Ljbffr