As an Amazon Web Services (AWS) Sr.
Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud.
In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers' cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges.You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy and delivery approach.
In addition to your customer-facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level.
Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.The UK&I Customer Solutions Manager team is an integral part of AWS Global Sales (AGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Our team is dedicated to supporting new members.We are a diverse team, have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Diverse ExperiencesEven if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureOngoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthThat's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceAchieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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