Job Description
We are seeking a highly skilled and motivated O2 C AR Specialist to join our team at Lilly, a global healthcare leader headquartered in Indianapolis, Indiana. The successful candidate will be responsible for the accurate, efficient, and compliant operation of the credit & collections process across the Lilly business.
The role is part of our Global Business Solutions Centre in Cork, where we boast a vibrant workforce made up of over 38 nationalities speaking over 27 languages. Our team is empowered to continuously improve and innovate for present and future operations, with a focus on employee progression and growth.
Key responsibilities include:
- Supporting the accurate, efficient, and compliant operation of the credit & collections process
- Being a "go-to" information resource for O2 C AR billings, payments, customer, master data, and related internal business queries
- Analysing all outstanding customer aging through FSCM to identify collection priorities
- Engaging with customers by phone or email to prompt collections using market best practices
- Tracking and resolving all customer disputes regarding billings, credits, or payments
- Responsible for daily cash application of payments from customers
- Analysing account discrepancies to ensure customer account is enabled for payment
- Coordinating initiation and validation of O2 C customer master data requests
- Reviewing key metrics and communicating to stakeholders to ensure KPIs are being met and improved
- Supporting global/regional O2 C projects with influence on accurate, efficient, and compliant AR management
- Supporting the overall O2 C AR team by demonstrating flexibility in providing cover for team members and training of new team members
Required personal attributes include:
- Ability to handle complexity and utilize analytical skills with attention to detail
- Ability to proactively and effectively analyse and resolve problems
- Ability to effectively prioritise and complete key tasks and deliverables
- Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
- Ability to work in a global team environment and communicate effectively with both internal business partners of all levels and disciplines as well as external Business Process Outsource org team members
Required systems experience includes:
- Experience with SAP O2 C Module
- Experience in Business Warehouse or Business Objects
- Microsoft Excel, Word, and PowerPoint
Qualifications include:
- 2-3 years' experience in O2 C or Finance function, preferably with knowledge of credit management and customer service and experience in identifying and delivering process change
- Degree in Business and/or Accounting (or equivalent work experience)
- Fluency in English and French language
Lilly is committed to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.
Key benefits:
- Premium workspace across both buildings with flexible working options
- Healthcare, pension, and life assurance benefits
- Subsidised canteen
- Wellbeing facilities
- Travel subsidies
- On-site parking
Why join us:
- Be part of a vibrant and inclusive culture
- Opportunities for continuous learning and development
- Chance to work with a global team and communicate effectively