Job Description
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.Sr. Specialist/Expert Specialist - CMS HCP Contract to Pay - Iberian HubEli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.*This is a 12 Month Fixed Term Contract*Job DescriptionThe CMS HCP Contract to Pay team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Meetings & Congresses teams provide support for Meetings Oversight, while the CMS HCP Contract to Pay teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.The CMS HCP Contract to Pay Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance.ResponsibilitiesBe seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partnersProvide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPsEnsure compliance with data capture requirements to support Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publicationMonitor daily operational dashboard to ensure compliance with pre-defined SLAsSupport global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data managementSupport the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team membersYou may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line managerPersonal AttributesAbility to handle complexity and utilize analytical skills, with attention to detailAbility to proactively & effectively analyze & resolve problemsAbility to effectively prioritize and complete key tasks and deliverablesAble to respond flexibly and empathetically to customer needs, managing their expectations effectivelyAbility to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team memberRequirements: Experience and EducationPrior experience in CMS HCP C2P is required.2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantageAssociates Degree (or equivalent work experience)Fluency in Spanish and English language essential. Additional Language an advantageExperience in Sales Force, SAP P2P module, MS OfficeExperience with Contracting systems an advantageAdditional Information*Travel Percentage – Up to 10% international travel may be required #J-18808-Ljbffr