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Job Description
Machine Learning Engineer
Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.
Key Responsibilities:
- Identify areas where ML can create value for our customers
- Contribute to finding the right ML framing of a product problem
- Work with teammates and Product and Design stakeholders
- Take algorithms which work offline, and put them in a production setting
- Solve hard scalability and optimization problems
- Run production ML infrastructure, evolve it over time
- Build new data infrastructure to enable exploration
- Establish processes for large scale data analyses, model development, validation, and implementation
- Work with teammates to measure and iterate on algorithm performance
- Partner deeply with the rest of the team, and others, to build excellent ML products
Requirements:
- Excellent pragmatic engineering skills
- Familiarity with tools used to write, test, deploy, debug, and monitor software
- Comfort owning features from inception to outcome
- 7+ years experience in a production environment, with contributions to the design and architecture of distributed systems
- Strong communication skills, both within engineering teams and across disciplines
- Excellent programming skills
- Comfort with ambiguity
- BSc in Computer Science, or similar knowledge
Bonus Skills & Attributes:
- Deep knowledge of AWS services
- ML Ops experience
- Large scale computation experience
- Track record shipping ML products
- Experience in a research environment
- Algorithmic optimization experience
- Advanced education in CS, ML, Math, Stats, or similar
- Practical stats knowledge (experiment design, dealing with confounding, etc.)
- Experience in an applicable ML area (e.g., NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering)
- Visualization, data skills, SQL, matplotlib, etc.
Benefits:
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme, with secure bike storage too
- Mac Books are our standard, but we're happy to get you whatever equipment helps you get your job done
- Relocation support for those moving to our offices