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Job Description
Lead Machine Learning Engineer
Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.
As a Lead Machine Learning Engineer, you will play a key role in shaping the direction of our ML team and driving innovation in our products.
Responsibilities:
- Play an active role in hiring, mentoring, and career development of other engineers
- Raise the bar for technical standards, performance, reliability, and operational excellence
- Identify areas where ML can create value for our customers
- Conduct exploratory data analysis and research
- Research and identify the right algorithms and tools
- Perform offline evaluation to gather evidence an algorithm will work
- Work with engineers to bring prototypes to production
- Plan, measure, and socialize learnings to inform iteration
- Partner deeply with the rest of team, and others, to build excellent ML products
Requirements:
- 5-8 years of applied ML experience
- Previous background in a senior/staff role (data science, software development, or academic)
- Significant, demonstrated impact that your work has had on the product and/or the teams
- Strong programming skills
- Experience as the primary technical leader for a team
- Strong communication skills, both within engineering teams and across disciplines
Bonus Skills & Attributes:
- Track record shipping ML products
- Ph.D. or other experience in a research environment
- Deep experience in an applicable ML area (e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering)
- Strong stats or math background
- Visualization, data skills, SQL, matplotlib, etc.
Benefits:
We are a well-treated bunch with awesome benefits. If there's something important to you that's not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Cycle-to-Work Scheme
- Relocation support for those moving to our offices