Job Description
Our client is a leading US-based audio entertainment company. Uniquely positioned, it is leading a new era of audio entertainment, providing the most engaging subscription and commercial audio experiences for millions of listeners. Position Summary This engineer will be responsible for understanding and supporting digital client applications and their interactions with service architecture and functionality, as well as executing operational support across the digital application ecosystem. This individual will have the chance to collaborate with Product, Engineering, Data, Programming, and Operations teams to align efforts toward shared company goals. The Staff Engineer will be part of a team of engineers navigating the technology-enabled transformation of the core business. Benefits You Can Expect: Competitive salary and annual bonus program Healthcare provided to all employees and their eligible family members, paid by the Company Life cover (4X base salary) Short and long-term disability Pension contributions up to 8% of your annual base salary Bike2Work scheme Tax saver tickets Employee Assistance Program 25 days annual leave (pro-rated) 10 days paid sick Responsibilities: Design and implement a top-tier observability platform organization-wide. Apply a reliability engineering approach to application development. Utilize CI/CD best practices for iterative enhancements. Enhance performance monitoring tools, focusing on media applications. Leverage industry-leading tools like Datadog, and Conviva to boost service reliability. Manage configurations across our service environment. Collaborate with elite engineering teams to analyze metrics and insights. Continuously refine SLIs, SLAs, and SLOs for our services. Provide advanced troubleshooting support for production services. Foster a culture of innovation and lead cross-organizational initiatives. Identify and propose new products and services to capitalize on market opportunities. General Skills: Bachelor's degree in Computer Science, Business Management, or related field, or equivalent experience. Proven track record in delivering exceptional operational support. Strong grasp of current AWS technologies. Exceptional communication skills for both technical and non-technical audiences. Solid understanding of software engineering processes and lifecycle methodologies. Skills: AWS It Support Troubleshooting datadog service support