Job Description
Learnandusegroundbreakingcloudtechnologies,applyadvancedtroubleshootingtechniques,andinteractwithleadingengineerstoprovideuniquesolutionstocustomers'individualneedsasaCloudSupportEngineeratAmazonWebServices(AWS).brbrbKeyJobResponsibilities:/bbrulbrliLearnandusegroundbreakingcloudtechnologies./librliApplyadvancedtroubleshootingtechniquestoprovideuniquesolutionstocustomers'individualneeds./librliInteractwithleadingengineersaroundtheworld./librliPartnerwithAmazonWebServicesteamstohelpreproduceandresolvecustomerissues./librliDrivecustomercommunicationduringcriticalevents./librliDriveprojectsthatimprovesupport-relatedprocessesandourcustomers'technicalsupportexperience./librliWritetutorials,how-tovideos,andothertechnicalarticlesforthedevelopercommunity./librliWorkoncritical,highlycomplexcustomerproblemsthatmayspanmultipleAWSservices./libr/ulbrbrbWhyAWSSupport?/bbrulbrliThisisacustomersupportroleinthecloud./librliYouwillworkwithcustomerstosolvetheircasesthroughvariouscontactchannels,includingtelephone,email,andweb/livechat./librliYouwillhaveopportunitiestocoach/mentornewhires,developandpresenttraining,andparticipateinnewhiring,processimprovement,andstrategicinitiatives./librliCareerdevelopmentandtrainingopportunitiesareavailabletohelpyoumeetyourcareergoals./librliSupportengineersinterestedintravelhavepresentedtrainingorparticipatedinfocusedsummitsacrossoursitesoratspecificAWSevents./librliWeoperateonafollow-the-sunmodel,withnoafter-hourson-callormandatedovertimeinthisrole./libr/ulbrbrbBASICQUALIFICATIONS:/bbrulbrliAbilitytocommunicateeffectivelyinEnglish./librli2+yearsoftechnicalsupportexperience./librliNetworkingprotocols:DNS,HTTP,SSL,TCP,andUDP./librliUnix/LinuxorWindowssystemadministrationskills./librliKnowledgeoffilesystem,block,objectstorage,Storagearchitectures,andbackup/DRstrategies,AWSS3./libr/ulbrbrbPREFERREDQUALIFICATIONS:/bbrulbrliExperiencetroubleshootingfilesystem,block,andobjectstorage,scripting(i.e.bash,Python,PowerShell,etc.),storageprotocols:iSCSI,NFS,SMB./librliExperiencewithnetworktroubleshootingandtoolse.g.iperf,MTR,traceroute,dig./librliPriorworkingexperiencewithAWSe.g.AWSS3storage,StorageGateway,EFS,andAWSBackup./librliExposuretoOSandnetworkingsecurityconceptsandstandardmethodologies./libr/ulbrbrbAmazoniscommittedtoadiverseandinclusiveworkplace./b