Job Description
Store Experience Manager, Full Time (39h), DublinFull-timeWould you like to be part of putting a new brand on the map? Are you known for always making people and customer service your top priority? Then you might be the Store Experience Manager we are looking for.About UsARKET is a modern-day market that offers essential products for men, women, children, and the home. ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time.We are convinced that a high level of customer service combined with our wish to provide every customer with an experience will grow ARKET sales and profitability. As Store Experience Manager, you will be the key player in creating this for ARKET. You will be overall responsible for leading and developing all departments in store, including the café, and constantly improving daily operations to achieve sales targets and budget. You lead the store according to company and brand values, standards, policies, and routines. You report to the Area Manager.ResponsibilitiesLead and develop the store team, inspiring them to reach and exceed goals.Ensure quality and exceptional standards for merchandising, sales activities, store operations, campaigns, and stock levels.Continuously evaluate and follow up on customer service levels and sales KPIs.The role requires the ability to plan, organise, and prioritise work to achieve goals. You will spend as much time on the store floor as you will in the back office. You are able to take initiatives and drive things forward, and brave enough to take decisions. As a person, you are communicative and have a positive attitude. You’re team-oriented and convinced that customer service and sales are more or less the same thing. You are caring and genuinely want the best for your team. You have a minimum of two years of leadership and customer service experience within the retail industry along with good English skills.We OfferWe offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We are proud to support all colleagues in taking initiative to grow and challenge the industry and believe that a fun working place generates great results.We offer training for your personal development, staff discount & staff allowance, reward program, refreshments at work, and others.ARKET was founded with the mission to simplify good choices and influence positive change in our industry. By presenting a broad collection of well-considered fashion, food, scents, beauty, and home items under one roof, we want to inspire people to live a more sustainable lifestyle.At ARKET, we believe in an inclusive and diverse workplace and the great value of different perspectives. We are proud to be an equal opportunity employer. #J-18808-Ljbffr