Job Description
Lead a high-performing management team to drive profitability and sales, delivering excellent customer service and KPI's across the store.
As a key member of the leadership team, you will be responsible for creating a positive culture, driving commercial impact, and ensuring operational excellence.
With a focus on customer satisfaction, you will lead by example, setting clear expectations and ensuring direct reports are aligned with business objectives.
Key responsibilities include:
- Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store.
- Create a positive culture, role modelling new digital ways of working and leadership behaviours.
- Deliver great standards and service by setting clear expectations with direct reports.
- Regularly review individual performance of the leadership team through quality conversations.
- Ensure all line management and people activities are delivered in accordance with company process and policy.
- Deliver operational excellence to maximise product availability and minimise stock and cash loss.
Key skills and experience include:
- Proven ability to lead a high-performing management team.
- Substantial understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Ability to successfully embed change for lasting commercial impact and results.
- Holds themselves and their teams accountable for delivering objectives and business targets.
Marks & Spencer is an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We strive to be a diverse and representative team, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to achieve our goals. If you require any support or reasonable adjustments during the recruitment process, please let us know.