Job Title: Retail Store Manager
Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
As a Retail Store Manager, you will be responsible for leading a team of sales associates and ensuring that the store operates efficiently and effectively.
Key Responsibilities:
- Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
- Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
- Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
- Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
- Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
Working with Others:
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with in-store team members to ensure optimal guest experience that values guests' time and support store operations.
- Guest Experience Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
- Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Address emergent issues, including guest escalations and emergency requests.
Operations:
- Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
- Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
- Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values:
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work.
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
- Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.
- Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.
- Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions.
- Resilience: Remains persistent; recovers quickly from setbacks.
- Change Management Leadership: Leads others through all phases of change processes and uncertainty.
- Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches).
Job Requirements:
- Must be legally authorized to work in the country in which the store is located.
- Must be 18 years of age or older.
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
- Must have the ability to travel to assigned store with own transportation methods.
- Availability: Willing to work a flexible schedule including evenings, weekends, and holidays.
- Other: Willingness Requirements: Willing to work as part of a team and also complete work independently or alone.
- Willing to work in an environment with bright lights and loud music.
- Willing to move through a store for most of a shift to help guests and accomplish work.
- Willing to move boxes weighing up to 30 lbs (13.6 kg).