Job Description
Student Support Officer Location: Dublin 2 Contract: Permanent Position: Full-Time Salary: Max €35K Hours Per Week: 37.5 Hours Per Week Hours-Of-Work: 08:00 AM to 16:30 PM (1 Hour Lunchbreak) Work Environment: School Setting Benefits: Annual Leave: 22 days per year TaxSaver Commuter Ticket: Available to eligible employees Social Events: Regular company-organised events Yearly Salary Increments: Discretionary based on performance Promotional Opportunities: Recognizing talent and offering career growth Educational/Training Assistance: Available after one year of service Death in Service Benefit: Available after one year of service Company Overview A prestigious Dublin-based secondary school which a culturally diverse environment and is committed to the academic success and personal development of students from various backgrounds. About the Job The Student Support Officer will play a crucial role in the integration and support of international students within the school. This role requires managing various administrative tasks, supporting student welfare, and ensuring compliance with immigration regulations. You will be the key contact for students and their families, helping them navigate school life and academic requirements. Key Responsibilities Manage student documentation, including letters (GNIB/PPS), bank account applications, and other essential paperwork. Liaise with students, families, and guardians to gather necessary information and follow up when required. Assist students in creating timetables and resolving Moodle queries. Provide daily pastoral support, escalating concerns to the Year Head or Head of Pastoral Care as needed. Organise and deliver an orientation programme for international students, with follow-up sessions for late arrivals. Maintain and update the international student handbook and Moodle pages related to student support. Assist students with university applications, including personal statement guidance. Ideal Candidate Profile 3-5 years of administrative experience in a school, college, or higher education institution. Minimum 3 years of experience using the MS Office Suite (Word, Excel, Outlook) within an educational environment. At least 2 years of experience working with a Learning Management System (LMS) such as Moodle, handling student queries and support. 2+ years of experience directly supporting international students in a school or college setting, including liaising with families and guardians abroad. Minimum 2 years of experience creating and managing academic schedules or timetables in an educational institution. 2+ years of pastoral care or welfare support experience for students, with a focus on students living away from home, in a school or college. At least 2 years of experience managing student records and immigration compliance documentation (e.g., GNIB, PPS) with a strong focus on accuracy and confidentiality in an educational setting. Reasons to Apply Work in a culturally diverse and dynamic environment Play a vital role in supporting the welfare and academic success of international students Competitive salary and benefits package Before You Apply 1. Do you have 3-5 years administrative experience within the education sector? 2. Are you familiar with immigration and visa processes for international students? 3. Can you demonstrate strong communication skills, particularly in a multicultural environment? Application Process If you meet the qualifications and are excited about supporting international students, please submit your CV and cover letter explaining why you are the ideal candidate. Immediate interviews will be scheduled due to the urgency of filling this position. Hall Recruitment Information If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search. Hall Recruitment is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you consent to Hall Recruitment processing your personal data. We will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us. For more information, please see our Privacy Statement on our website. Skills: Administration Experience Organisational and Multitasking Abilities Excellent Communication Skills Cultural Awareness Proble-Solving and Crisis Management Knowledge of Immigration Student-Focused Mindset Benefits: Annual Leave 22 Days Per Year Taxsaver Commuter Ticket Social Events Yearly Salary Increments (Discretionary) Promotional Opportunities EducationalTraining Assistance Death in Service