Job Description
About the Role Base Location: Dublin or Belfast Salary: Circa €42,000 (ROI) or Circa £29,000 (NI) depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. Working Pattern: 18-month Fixed Term Contract or Secondment | Full Time | Flexible First options available What is the Role? SSE Airtricity are embarking on an exciting transformation programme (Project Keystone) and we're looking for knowledgeable Super Users with experience in one or more of the following functional areas, Credit Control, Accounts Receivable, Sales, Home and Business Moves, Billing and PPM, Marketing & Comms, and Configuration. Experience in the Commercial business space (SME and Major Business) would be beneficial. Our Super Users will work alongside a Product Manager as part of the Keystone implementation team, where you will participate in the design, configuration, and implementation of our new Core Platform solution. In this role you will: - ensure that your business expertise and knowledge of the requirements of the business areas that you support, are fully considered and addressed during all phases of the Programme. - provide a crucial role in the assurance of the Core Platform Solution in relation to the business needs. You will support the development and delivery phases of the solution to ensure that your business colleagues are fully educated and supported in using the system and subsequent business process changes. - support and provide expertise in configuration, testing and training. - represent your business area throughout the life cycle of the Programme and support change management activities as agreed during the detailed planning phase. - actively engage with all staff communities within your business area and act as a conduit for communications and feedback where appropriate and supported by the Super User network. What do I need? To be considered for this role, we would love you to have: - previous experience of working within the utilities industry. - the ability to take ownership of problems / requests and work in a pressurised environment. - excellent time management, communication, influencing and analytical problem-solving skills. - knowledge of all relevant processes and procedures relating to transformation and change with the ability to identify when changes to product services will affect business processes. About our Business SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". We're investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme. Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB). SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Help us power change. What's in it for you? An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more. Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. INTERNAL: As a courtesy, please let your current line manager know you are applying. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.