Job Description
System Development Engineer, Amazon Payment Products
**Job Summary**
Troubleshoot, diagnose, and fix production software issues, developing tools, automation, and monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code (JAVA and Ruby with Rails), updating, tracking, and resolving technical challenges.
**Responsibilities**
* Troubleshoot and resolve production software issues
* Develop tools, automation, and monitoring solutions
* Perform software maintenance and configuration
* Implement fixes for internally developed code
* Update, track, and resolve technical challenges
* Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
* Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more Digital products or components
* Customer notification and workflow coordination and follow-up to maintain service level agreements
* Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
**Requirements**
* Experience in automating, deploying, and supporting infrastructure
* Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
* Experience with Linux/Unix
* Experience with CI/CD pipelines build processes