Job Description
With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily. You will be leading part of this team.Main Duties:Allocating workload to the content analysts.Take accountability for team and market performance and create action plans to address non-delivery.Monitoring queues for variable workload.Flagging and managing changes in capacity due to resourcing (holidays) or volume changes.Ensuring that the SLAs for timeliness, accuracy and quality are met.Perform all Services in a professional manner to the client satisfaction.Provide written reports to Manager and when requested by the client, documenting the achievement of the Services.Being pro-active and seek out and recommend process improvements to the client to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.Owns and maintains the individual and team productivity trackers.Train teams/new team members on how to use individual trackers.Complete weekly and monthly productivity reports.Delivers Team Huddles.Coordinate with evening Team leaders to ensure required coverage for markets.Provides insights and analysis on team performance.Follow up on any tasks/bugs that affect productivity/queues.Responsible for building client relationship.Attend and participate in all necessary Client meetings and conference calls.Prepare updates, reporting relevant to delivery for the client.Organizing orientation training.Work with the team trainer to confirm the onboarding training plan, including IT orientation.Take accountability for working with one or more support functions and driving improvements.Work with the support functions to drive Quality, Training/Process, HR, Recruitment and reporting activities.Work with other team leads to meet overall team goals.Act as a mentor for staff enrolled in leadership development paths.Adherence to policy and procedures.Complete tasks and actions within defined deadlines.Salary: €38000 per annumLocation: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18Hours: 40 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.Shifts: Day shiftContract Type: PermanentBenefits: Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.To apply, please send your CV to Torben Jensen at torben.jensen@cpl.ie. #J-18808-Ljbffr