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Job Description
Seeking an experienced logistics manager to lead a team in Dublin, responsible for delivering data centre services with precision and care.
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security, and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:
- Our Team – Powered by people to keep data centres moving safely and securely.
- Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.
From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.
Key Responsibilities
- Delegate further responsibilities to the team leaders and drive excellent quality standards.
- Promote a strong safety culture aligned with internal & customer standards, e.g., using PPE and regular training.
- Lead by example while promoting a positive 'can-do' approach.
- Provide mentorship & coaching to empower the team Leads to make decisions.
- Celebrate wins and implement a recognition mechanism quarterly.
- Manage the Dublin's Team's structure, including roles and responsibilities, to provide opportunities for personal development and coaching and mentoring.
- Develop a culture of accountability and customer awareness.
- Monitor resource levels and training requirements.
- Engage in the recruitment process, onboarding process and new hire performance reviews.
- Regular documented face-to-face meetings with Team Leaders and their direct reports.
Operations Management
- Review daily plans and implement improvements for efficiency.
- Proactively support team Leads to optimise team working schedules and closely monitor overtime.
- Engage with Senior Tech. Services Manager and direct reports to develop the process of continuous improvement in all activities.
- Manage ATC's Technical Services operations with a focus on safety, customer service, effective communications, and efficiency.
- Implement the operations organisation structure for the Dublin team.
- Continuously examine and implement cost-saving initiatives.
- Tech. Services SOP management, change management and SOP contributor.
- Support the development of new regions and services for the Technical Services department.
- Support Sr. Manager in investigations and implement corrective actions as required.
- Full ownership in the region, working to improve engagement and collaboration between all International Tech. Services teams.
- Continuously improve SOPs and checklists.
Customer Relations
- Seek information and intelligence from contacts and through back channels. Share and report on customer information to Senior Management and Leadership.
- Demonstrating customer passion when acting as a company ambassador while dealing with customers.
- Responsible for Customer Service performance and improvement implementation.
- Proactively work with clients to respond to changing requirements and ensure schedules and requirements are met and accurately reported.
- Proactively build relationships with customer POCs.
Reporting and Analysis
- Take ownership of quality audits and reporting.
- Full ownership of Dublin Team KPI outcomes and sharing of quality and performance metrics with the team to implement corrective actions.
- Quarterly Team performance reviews based on objective data.
- Monthly and quarterly narratives report of service and people performance.
- Report on process improvements, including the status of team proposals.
Candidate Requirements
- Ability to be flexible in respect of work standards and demands.
- Capable of working under pressure at times and to strict deadlines.
- Ability to complete tasks. Resilient and able to deal with changing priorities.
- Ability to lead and manage a larger group with a proven history.
- A minimum of 10 years of logistics management experience in the logistics industry.
- Excellent leadership and interpersonal skills and the ability to work at all levels, inside and outside operations.
- Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, in particular when working closely with non-operations staff.
- Proven capability to implement operational improvements to enhance service and productivity.
- Proven ability to organise self and others to achieve objectives.
- Experience in supporting and developing staff/teams to deliver superior results and a team development mentality.
- Excellent written and verbal communication skills.
- Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint.
- Valid Driving license (required).
- The following qualifications, skills and experience would be an advantage:
- Experience with MS SharePoint in a corporate environment.
- An A2 (or greater) level in a European language where ATC operates.
Benefits
- The remunerating package, including salary and benefits, is negotiable depending on experience.
- Competitive market salary.
- Performance-based bonus.
- Opportunities for continuing professional development will also be provided.
- Company pension plan (varies by region, subject to local employment laws).
- Sports & social club.