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Job Description
We are seeking an experienced Team Leader to lead our Bakery Coffee Shop team, ensuring high standards of customer service and efficient shop performance.
Key Responsibilities: • Leading and supervising staff to deliver exceptional customer experiences • Managing daily operations, including opening and closing procedures, inventory checks, and maintaining cleanliness and safety standards • Training and mentoring staff to promote teamwork, motivation, and engagement • Assisting with order preparation and ensuring quality of goods and beverages • Handling customer inquiries and resolving complaints • Managing stock levels and minimizing wastage to optimize shop performance Requirements: • Proven experience and references in a supervisory role, preferably within the hospitality, bakery, or coffee shop industry • Passion for customer service and delivering exceptional experiences • Strong organizational skills with the ability to multitask and stay calm under pressure • Excellent communication and leadership skills, with the ability to motivate and inspire a diverse team • Flexibility to work early mornings, weekends, and holidays as required • Basic understanding of food hygiene and safety regulations What We Offer: • Competitive salary (to be negotiated) • Opportunities for career growth • Employee discount • Positive and supportive working environment • Flexible scheduling About the Role: As a Team Leader, you will be responsible for leading a dynamic team and ensuring the smooth operation of our Bakery Coffee Shop. You will be expected to maintain high standards of customer service, manage daily operations, and train and mentor staff to promote teamwork and motivation. Requirements and Qualifications: • 5 years of experience in the hospitality industry • 2 years of experience in a supervisory role • Strong communication and leadership skills • Ability to multitask and stay calm under pressure • Basic understanding of food hygiene and safety regulations Benefits: • Competitive salary • Opportunities for career growth • Employee discount • Positive and supportive working environment • Flexible scheduling