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Job Description
Experienced team leader sought to manage daily operations, lead staff, and deliver exceptional customer experiences in a fast-paced bakery coffee shop environment.
We are seeking a highly skilled and motivated individual to lead our team and drive business success. As a Team Leader, you will be responsible for:
- Leading and supervising staff to ensure high standards of customer service
- Managing daily operations, including opening and closing procedures, inventory checks, and maintaining cleanliness and safety standards
- Training and mentoring staff to promote teamwork, motivation, and engagement
- Assisting with order preparation and ensuring quality of goods and beverages
- Handling customer inquiries and resolving complaints in a professional and courteous manner
- Managing stock levels, placing orders, and minimizing wastage to ensure efficient shop performance
We are looking for a candidate with:
- Proven experience and references in a supervisory role, preferably within the hospitality, bakery, or coffee shop industry
- A passion for customer service and delivering exceptional experiences
- Strong organizational skills with the ability to multitask and stay calm under pressure
- Excellent communication and leadership skills, with the ability to motivate and inspire a diverse team
- Flexibility to work early mornings, weekends, and holidays as required
- A basic understanding of food hygiene and safety regulations
We offer:
- A competitive salary (to be negotiated)
- Opportunities for career growth and professional development
- An employee discount on our products and services
- A positive and supportive working environment
- Flexible scheduling to meet the needs of the business