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Job Description
Lead a team to reach their potential in the shop and kitchen, ensuring high-quality food and service. Key responsibilities include:
- Supporting team members to ensure they have the necessary skills and knowledge to perform their roles effectively
- Leading by example and being hands-on when required
- Assigning duties amongst team members to match individual productivity rates and skill sets
- Coaching the team for good performance by offering regular feedback and praise
- Ensuring the team consistently follows the 6 Key Points of Service, including Speed of Service principles and the Coffee Calling System
- Delivering delicious food by following the 6 Key Points of Production and the 11-Step Production Process
- Ensuring Food Safety and Health & Safety Standards are consistently followed, and that the shop is clean, safe and well-maintained
- Maintaining shop profitability by maximising sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Supporting the execution of successful food launches and encouraging clear and engaging communication between the kitchen and FOH
Key skills and qualifications:
- Leadership and management experience
- Ability to motivate and develop a team
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to maintain high standards
- Knowledge of food safety and health and safety regulations
Please note:
This role requires a strong commitment to delivering high-quality food and service, as well as a passion for leading and developing a team.