Job Description
JOB TITLE: Team Leader JOB HOLDER: Vacant REPORTS TO: Services Manager, Tipperary Hub LOCATION: Emergency Accommodation, Clonmel JOB DESCRIPTION: Purpose of the Post The Team leader in conjunction with the Service manager will oversee all aspects of effective service delivery in the provision of support within the Emergency environments, Outreach and to manage the service on a day-to-day basis so that the incidence of homeless is minimised and positive outcomes are achieved for all service users. In conjunction with the Service Manager: Provide leadership to developing and sustaining a service designed to assist staff to support service users to resolve their problems and live a good quality life. Develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans of HSE- Social Inclusion/Primary Care requirements to address the needs of service users are met. Inform relevant strategies and plans in response to changing demographics, legislation, national policy, local strategies and plans and to the views of the community and stakeholders. Manage the project workers in implementation of Care & Case Management based on the HSE National Drugs Rehabilitation Framework and facilitate the provision of care and support with a health and social care setting. To develop and sustain a service that effectively and efficiently delivers high quality personal outcomes for customers. To manage an effective out of hours rota for emergency accommodation locations, assuming part of the on call rota. Environment of the Post GSCC provides emergency accommodation for up to 13 residents (emergency). The services are low threshold in nature. A Cold Weather Initiative will also provide additional bed spaces as arranged. An additional emergency accommodation is foreseen. Guidance and Authority The service manager will report to the Head of services of GSCC. Who in turn reports to the CEO who in turn reports to the Chairperson of the Board of Directors. Duties and Responsibilities Leadership To assist in creating a management culture within the team which is service user focused, forward-looking and flexible. To competently ensure all communication about the service is communicated in a professional, accurate and effective manner. To manage, monitor and respond effectively and appropriately to the community and other agencies or individuals who have complaints about the service. Strategic & Policy To contribute data, analysis and commentary to the statutory funders. To assist in the development of, and to implement, monitor and review GSCC policies, procedures and ensure that they are in accordance with overall organisational policies and procedures, National Frameworks. To support the Service Manager, ensure that the service meets all contractual and statutory obligations at a high Professional standard. Service Delivery & Housing Management In conjunction with the Service Manager to support on and ensure that service delivery is compliant with all relevant Service Level Agreement/Grant Aid Agreement & special conditions to achieve high professional standards. To manage the service on a day-to-day basis, ensuring cost-effective utilisation of staff resources. To assist the Service Manager in ensuring that the service is at the forefront of best practice in the management of services for homeless people within GSCC. Ensure the implementation of care & case management for service users through needs assessment, care planning, shared care and reviews. To ensure that service user care plans are relevant, detailed and implemented according to best practice and to provide advice and support to staff with complex casework. To manage key decisions regarding referrals and allocations, ensuring fair access and exit in line with GSCC policy and Equality and Human Rights Duty. To oversee and ensure good practice on exit and removal of service within GSCC, provide Service Manager & funders with regular reports on fair access and exit. To manage and ensure that the service has a maximisation of occupancy levels and a minimisation of voids and take the lead on good practice standards where appropriate. To ensure that accidents, incidents and possible cases of occupational illness are investigated adequately, to maintain written records in accordance with policy, ensure adequate first aid provision and to ensure that machinery, tools, fire fighting, office or other equipment is maintained in a safe condition. To ensure that an adequate standard of cleanliness is maintained in all communal areas, and by residents whilst in their own accommodation and in void rooms after residents have left. To implement room checks of residents rooms in relation to standards of health & safety and maintenance and to take appropriate action where necessary. To ensure that residents comply with Conditions of Occupancy and to take appropriate action where necessary and respond to incidents of anti-social behaviour in accordance with policies and procedures and any relevant legislation To be responsible for financial management of the service, including maintenance of the register of residents, collection of rents and service charges, issue of receipts and administration of any petty cash system. To ensure that all GSCC records are adequate and kept up to date on the PASS System and to compile statistics and prepare reports as necessary or as required. To ensure that GSCCHSE Date Returns are up to date and to compile statistics and prepare reports as necessary or as required. Ensure implementation of the tools required for the HSE Data Returns within your service. People Management To assist the service manager, have overall operational responsibility for the management of the GSCC staff, and all other contracted staff and relief workers including all aspects of housing management, maintenance, health and safety, assessment planning and review. Monitor, develop, improve and manage staff rotas to ensure the needs of the service are met efficiently and effectively. Ensuring that staffing levels are maintained to meet the organisational, operational and specific funding objectives of the service at all times. To participate in the recruitment and selection of staff in partnership with statutory funders and provide and arrange effective induction training for new staff as required To identify training needs of staff and ensure the training needs are addressed through personal development, on the job training and coaching, supervision and formal training. To provide effective communication to all staff through written information, team meetings and formal supervision using effective management approaches to foster a positive culture and ensure high performance at all times. To provide on call and ensure that on-call arrangements are effective, monitored and meet the needs of the service Lead and facilitate team meetings and ensuring external and internal communication is effectively translated to all staff, and to ensure all decisions are followed through effectively. To ensure that all service policy and procedure is understood and implemented by service delivery staff consistently and effectively, in compliance with legal requirements and other identified best practice. To provide effective and supportive supervision to all GSCC staff. To recognise and reward staff for excellent performance and deal effectively with poor performance, staff concerns or complaints. To lead the staff team in providing a safe, service user focused and supportive environment to meet the social, emotional, physical, health and resettlement needs of service users. To ensure that the rights of service users are understood, respected and actively promoted and that their views on GSCC service provision are considered fully in decision-making, service review and quality improvements. To lead and direct staff to deliver all aspects of service provision and ensure that high professional standards are maintained and that it meets the requirements of internal and external frameworks. To ensure throughout all working practices and service delivery a high professional standard is established and maintained. General Ensuring appropriate records, including statistics, are maintained, in line with data protection and freedom of information Acts. Liaising with the Service Manager on matters in relation to budget, efficiency, quality and cost saving measures as may be required. Discharging such other duties and responsibilities, relevant to the post, as may be assigned from time to time by the Service Manager. Eligibility Criteria Qualifications Possess a Bachelors degree (Ord) in Social Care Practice (Level 7 on the QQI framework) Or Possess a Bachelors degree (Hons) in Social Care Practice (Level 8 on the QQI framework) Or Possess an equivalent qualification And Minimum of 2 years experience in a managerial role in a similar environment With Significant experience in managing and/or delivering a complex service as relevant to this role. Significant operational experience in managing and delivering change in a complex environment, as relevant to the role. Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role. Experience of managing a team The requisite knowledge and ability (including a high standard of suitability, and managerial ability) for the proper discharge of the duties of the office. Professional Knowledge/Experience Skills & Competencies Demonstrate: Knowledge and understanding of the Homelessness, Mental Health, Substance Misuse & vulnerable marginalise persons A knowledge and understanding of service planning, performance monitoring and Quality Assurance. Knowledge and understanding of Data Protection and Freedom of Information legislation Knowledge and understanding of key National Homeless and Health policies Knowledge of HR policies and procedures Strong report writing skills Knowledge and experience of using an email system effectively e.g. Outlook, Excellent MS Office skills to include, Word, Excel and PowerPoint Critical Analysis & Decision Making Demonstrate: The ability to evaluate complex information from a variety of sources and make effective decisions. Effective problem solving skills, including the ability to anticipate problems and recognise when to involve other parties (at the appropriate time and level). The ability to rapidly assimilate and analyse complex information, considering the impact of decisions before taking action and anticipating challenges. Makes evidence based timely decisions and stands by those decisions as required. Reviews evidence on an ongoing basis to ensure that previous decisions continue to be evidence based. Operational Excellence - Managing & Delivering Results Demonstrate: A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money Strong evidence of excellent financial planning and expenditure management Ability to take personal responsibility to initiate activities and drive objectives through to a conclusion The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment. A capacity to operate successfully in a challenging operational environment while adhering to quality standards. Ability to seek and seize opportunities beneficial to achieving organisation goals and strives to improve service delivery. Have a strong results focus and ability to achieve results through cross departmental working Teamwork, Leadership & Building and Maintaining Relationships Demonstrate: Effective leadership in a challenging and busy environment including a track record of innovation / improvements. The ability to work both independently and as part of a team. The ability to build and maintain relationships in working as part of a multi-disciplinary and multi-stakeholder environment. The ability to lead, direct and influence others, in partnership, with a wide variety of stakeholders in a complex and changing environment. A capacity to inspire teams to the confident delivery of excellent services. A vision in relation to what changes are required to achieve immediate and long term organisational objectives. Evidence of being a positive agent of change and performance improvement. Experience in team management and development. Communication & Interpersonal Skills Demonstrate: Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups Excellent report writing and documentation skills including the ability to present information in a confident, logical and convincing manner A capacity to influence and negotiate ensuring delivery on stretched objectives The ability to interact in a professional manner with other Health staff and other key stakeholders Commitment to a Quality Service Demonstrate: Evidence of interest and passion in engaging with and delivering on better outcomes for service users An ability to cope with competing demands without a diminution of performance Demonstrably identifies with and is committed to the core values of the HSE Social Inclusion & National Standards for Homeless Services and places a high emphasis on achieving standards of excellence. Skills: Leadership, Critical Analysis & Decision making