Job Description
Team Manager- Pharma or Med Device About the Company My client is a world leader in food, environment and pharmaceutical product testing. They are also one of the market leaders in testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing. About the Position At their Cork site, they manufacture a number of established commercial products and are successfully engaged in New Product Introductions. The primary purpose of this role is to manage and co-ordinate the off-site Scientific Services teams of analytical staff and their leaders to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed customer requirements are entirely satisfied so that customer expectations are met or exceeded through effective leadership and quality operational management. This person will be the key point of contact for the client from a management point of view. Key Responsibilities Effectively organising, coordinating and managing the teams so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency. Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance. Ensuring that client turnaround times are established, agreed upon and communicated effectively to the teams so that these turnaround times are met consistently. Building and managing client relationships. Establish and maintain clear lines of communication and rules of engagement between the client and the team members. Development, coaching, motivation, and morale of team members, both leadership and analyst level, through effective teambuilding and use of reward and recognitions systems celebrating team success. Development and mentoring of analytical leadership to ensure sub-teams are meeting all client metrics, team objectives are clear and teams are motivated to achieve those objectives. Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition. Communicating regularly with the client and organisation to ensure information is shared effectively and actions are taken immediately. Ensuring systems are in place which allow the effective and efficient production and review of all documentation associated with the activities. Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the client appropriately about any proposed improvements. Collaborating with other management peers as necessary. Forward planning of activities in order to ensure all metrics are met, and to maximise the use of internal and client resources during training periods. Ensuring that a system is in place where work is scheduled and the schedules are communicated to the relevant personnel. Assisting in the recruitment of new team members within new and existing teams. Ensure a system is in place for facilitating cross-training, so that the service levels agreed with the client are achieved. Ensuring that the team meets its financial goals as defined by the budgetary process. Responsible for generating the monthly invoice details for the Finance Department. Responsible for generating a monthly report on Quality, Productivity, Client Satisfaction and Team Performance, for senior personnel. Performing analysis if required by shortage of personnel or other circumstances Ensuring that all analysts are trained and have completed training records for all tests and other training completed. Ensuring performance appraisals are carried out with their direct reports, and ensuring they are carried out throughout the teams as part of the overall performance management programme within the organisation. Continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes. Handling any client related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed. Overall responsibility for the cleanliness and tidiness of the team work environment, and the safety of the teams on the customer site. Responsible for preparing routine draft invoice information for each site on a monthly basis. To identify any opportunities for improvement of quality and service and work with the team to implement continuous improvement. Experience/Requirements A degree or diploma in a related discipline is required. Relevant technical experience with at least 2 years at a senior level of leadership. Excellent leadership skills and at least 3 years previous management experience. Previous responsibility for approving valid analytical measurements. Sound, fundamental knowledge of processes within pharmaceutical and medical device industries Thorough understanding of requirements for working in a GMP environment. Ability to quickly learn new processes. Ability to communicate clearly and to form strong working relationships with colleagues. Ability to work on own initiative and be capable of developing solutions to problems as part of a team. Willing to operate in a flexible manner and be able to switch priorities at short notice. Good team player, organised, accurate, have strong documentation skills. Passionate about quality and customer service. Good communication skills both internally and externally. Remuneration Package A competitive package is available including generous salary and benefits. Contact Please contact me on or simply click the apply button. To view all live jobs with Brightwater and market insights, please visit our website: