Job Description
Position Description The primary role will involve supporting the Team Leader of Data Collection in various operational tasks within the section. In addition, there will be an opportunity to work closely with associated areas within ESB Networks such as Retail Market Services (RMS), Database, Meter Registration Service Operator (MRSO), Smart Metering and Revenue Protection. This role would suit an ambitious self-starter, interested in working in Wilton, Cork and intent on developing a career within ESB Networks. Key Responsibilities Working as part of a highly motivated multi-functional team to ensure the integrity of data in our database Managing Contractor meter reading activities on a day-to-day basis Validating Meter readings received in a timely fashion to support billing deadline with the Marketplace. Engage with Suppliers, customers and support contractors to reduce sites with a Long term no access across meter points. Resolve customer queries and complaints in line with our customer charter. Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self. Liaising closely with other business functions within Retail Market Services and ESB Networks Work in accordance with agreed guidelines, policies and procedures. Demonstrate flexibility and adaptability to change. The successful candidate will be involved with all aspects of the above work. Experience and Qualifications Essential Either a Third level qualification or equivalent work experience is essential. Excellent IT skills - Microsoft Word, Excel, Excellent communication skills and an ability to work effectively in a team Attention to detail is critical Excellent communication skills with a strong emphasis on customer focus and stakeholder management. Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail. Ability to make & implement decisions to achieve best practice. Willingness to learn and develop. Strong teamwork skills. A high level of commitment and flexibility. Desirable Knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS. Strong IT Skills incl. Microsoft SharePoint, Excel and Word. Location Wilton, Cork ESB is committed to offering flexibility in ways of working and we call that Smart Working - combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working. The successful candidate may combine remote / smart working within the jurisdiction, with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review. Reporting to Meter Reading Team Leader Why ESB? Opportunity to lead andoperate on frontline ofIreland's transition tonet zero future Embracing & facilitatinga Smart Working Future / Hybrid Working Career developmentthrough mentoring, andtraining Corporate Social Responsibility Opportunities Active Social & Sports Clubs Networking opportunities Credit Union Generous Pension Contributions Access to Staff Well Being programmes Generous parents leave entitlements Great team environment working to our Core Values - Courageous, Caring, Driven and Trusted ESB has a comprehensive Diversity and Inclusion Programme Salary Starting from €31,000 per annum Closing date 24th September 2024 Final Selection Candidates called to interview will be advised of the outcome of the Selection Process by email. Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.