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Job Description
Job Description: As a leader in application security, we seek a top quality candidate to build strong long-term relationships with key accounts, providing technical support and customer success. Responsibilities include:
- Providing technical support for resellers and managed service providers
- Post- and pre-production support for key customers
- Coordinating with internal teams
- Developing and improving customer success processes and tools
- Primary resolution point for issues and questions raised by MSPs
- Developing and nurturing long term customer relationships
- Tracking and resolution of customer issues and features
- Creating, tracking and reporting on key Support Metrics and data
- Strong problem-solving and communication skills
- Strong analytical and organizational skills
- Several years experience in a related role with customer-facing experience
- Demonstrable experience with customer service software
- Familiarity with scripting and interpreted languages
- Comfortable working on a Linux and/or Windows based environment
- Familiarity with project development software
- Fluency in English is mandatory