Job Description
Technical Consultant (TAM) - Amazon Web Services, Korea
As a Technical Consultant (TAM) for Amazon Web Services in Korea, you will play a critical role in driving customer adoption and use of AWS services, including EC2, RDS database, Connect, ECS/EKS, IoT, Security/Governance, and more.
Key Responsibilities:
- Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
About the Role:
As a TAM, you will be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
About Amazon Web Services:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the Team:
The Korea Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS.
What We Offer:
- A comprehensive onboarding program with 90 days of focused education and training.
- Opportunities for knowledge sharing and experience exchange with colleagues.
- Access to various self-development programs, including English education and career growth opportunities.
- Flexible work arrangements to achieve a balance between work and personal life.
- Mentorship and career growth opportunities through various programs and projects.