Job Description
Technical Consultant (TAM) - Amazon Web Services, Korea
As a Technical Consultant (TAM), you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect, ECS/EKS, IoT, Security/Governance, and more.
Key Responsibilities:
- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
About the Team:
The Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.
What We Offer:
- 90-day onboarding program with concentrated education and training.
- Opportunities for knowledge and experience sharing with colleagues.
- Access to various self-development programs, including English education.
- Global engineering and service team collaboration opportunities.
- Internal opportunities for international assignments.
- Flexible work-life balance and work-life harmony.
- Mentorship and career growth opportunities.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.