Job Description
Technical Consultant (TAM) - AMAZON Web Services, Korea , (Cross Enterprise / Retail / CPG)As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!Key job responsibilitiesProvide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.Complete analysis and present periodic reviews of operational performance to customer.Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Foster trusting relationships with customers, understanding their business needs and technical challenges.Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.Work directly with AWS global engineering and service teams to resolve customer issues.A day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Minimum Qualifications:7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI, ML / Security / Open Source / Web Application Development.Strong customer focus and bias for action; and ability to work with remote teams.Candidates must have business communication skills in Korean.Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience.Preferred Qualifications:Experience with AWS services and/or other cloud offerings.External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences.Experience in a tech support or customer escalation role.Ability to manage multiple tasks and projects in a fast-moving environment.Business communication skill in English. #J-18808-Ljbffr