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| Beijing Century Joyo Information Technology Co., Ltd.
Shenzhen Branch - C22 Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including Gen AI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.
This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform.
Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture.Every day will bring new and exciting challenges on the job while you: Act as a single point of contact to Enterprise Support customers Make recommendations on how new AWS offerings fit in the company strategy and architecture Complete analysis and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning Champion and advocate for customer requirements within AWS (e.g., feature requests)Participate in customer-requested meetings (onsite or via phone)Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work with some of the leading technologists around the world Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible Be available in non-business hours to handle urgent issues About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.
Diverse Experiences AWS values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious.That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
BASIC QUALIFICATIONS5+ years of experience in design/implementation/operations/consulting with distributed applications5+ years of technical engineering experience Experience with operational parameters and troubleshooting across two or more of the following technical domains: Gen AI, AI/ML, Compute, Storage, Networking, CDN, Databases, Dev Ops, Big Data and Analytics, Security, Applications Development in a distributed systems environment PREFERRED QUALIFICATIONSExperience as a technical lead, internally or externally in a customer-facing role Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers Master's Degree or Ph D in Engineering or a related STEM field Proven experience working with large enterprise customers Background in a 24x7 operational services or support environment Track record in influencing management in technical, operational, and strategic decisions Hands-on experience with AWS services and/or other cloud offeringsAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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