Job Description
Role Title: Technical Analyst - Change Location: Central Park, Leopardstown, Dublin This role is being offered on a permanent basis. Are you a motivated and talented Technical Analyst? Are you passionate about customer centricity? Summary of role: We are looking for a motivated and talented Technical Analyst to deliver best-in-class Customer Engagement Systems. You will primarily be working on systems that our staff use to assist our customers. Experience with Microsoft Dynamics CRM would be beneficial but not essential. We're looking for someone who can: Define and document business processes and requirements through collaborative stakeholder / staff engagement and workshop facilitation. Interpret and translate requirements into viable solutions, implementing system changes in a highly collaborative fashion, with tangible business benefits. Frontline L1 user support of MS Dynamics Sales and Customer Service applications, this involves triaging user queries, raising bugs and redirecting as required. Manage system change requests. Support the software delivery process end-to-end. Document procedures, communications and training materials. Facilitate Train the Trainer or Training sessions. Manage assigned projects and adhere to agile delivery standards. Who are we? We're AIB. A strong Irish bank packed with purpose - empowering people to build a sustainable future. That goes for our employees too. We're made of small teams where you have the chance to shine. Why join us? We are excited about how we have changed our focus. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customers and employees expect of a bank. Does this sound like something that you want to be part of? You will need to show us that you can/have: A good understanding of process, systems and data concepts. A proven track record in demonstrating a systematic, disciplined, and analytical and customer focused approach to problem solving. A good communicator, comfortable interacting with people at various levels across business and IT functions. Work as a motivated self-starter who can work with limited supervision, with ability to work in a changing and challenging environment, with a record of producing high quality business analysis deliverables. Proven academic record (Business and/or IT), with 3+ years' experience working in a customer focused environment and/or financial services. If you feel you have what it takes, Click Apply and fill in the online application form. By when? Closing date is Wednesday the 9th of October 2024 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.