Job Description
**Job Summary** Drive major change initiatives and process improvements in IT Service Management, upgrading technology stack and delivering next-generation IT services. Your career at Deutsche Börse Group Corporate IT is the Enterprise IT of Deutsche Boerse Group, developing and operating IT services for all corporate functions, as well as data warehouses and reference data / master data applications which provide security, price and corporate action data for the cash, post- and pre-trade processes. In a dynamic, customer and technology-oriented environment, you would be engaged in both – our SAP team and our cloud journey towards public cloud vendors, as well as supporting us in our journey towards the cloud and new enterprise services. **Key Responsibilities:** • Contribute technically and/or functionally towards major transformation projects upgrading the underlying technology stack to provide next generation IT Service and Asset Management. • Technically lead agile projects with an emphasis on Service and Workflows Management. • Analyze and contextualize customer requirements for IT Service and Asset Management processes, identifying areas of improvements that generate technical and/or business value. • Design and implement ITSM frameworks and solutions based on best practices. • Support during rollout and release phases. • Support the maintenance and issue resolution of the productive CRM applications. • Apply state of the art project methods, tools and contribute to their continuous development. **Requirements:** • University degree in computer science or a comparable education. • Minimum 5 years' experience working within the fields of Service, Workflow or IT Asset Management. • Proven skills developing/changing SAP CRM Web UI components/views, configuring ERMS/rule policies, understanding of IBASE and complex product configurations or technical experience in other ITSM solutions. • Skills in SAP CRM custom development/enhancements, one order framework, AET, EEWB, Work Flow, IDOCs, SOAP/REST Web Services are desirable. • Experience in developing/maintaining ODATA services for SAP CRM processes as well as software development in ABAP OO with Eclipse or SAP GUI. • Proven skills in HANA DB related development, CDS Views, knowledge in SQL / no SQL are assets. • Knowledge in FIORI, SAP Cloud Integration Gateway is an asset. • Excellent understanding of JIRA workflows and processes. • Fluency in English is mandatory, in verbal and written form; German is an asset. • Ideally: experience in working in a regulated environment (Financial / Insurance Industry, Public services).