Job Description
Technical Consultant Role Summary: Support customers with technical issues, build resources, and represent the Voice of the Customer to drive product improvements.
As a Technical Consultant at Workvivo, you will address customer queries, troubleshoot technical issues, and build a repository of resources. You will also represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.
Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.
Key Responsibilities:
- Experience in a similar role or customer-facing role
- Experience with SQL and writing SQL queries
- Able to resolve customer queries in a professional and timely manner
- Experience with identifying trends in customer issues and knowledge-sharing with the wider team
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
- Provide best-in-class support by communicating with empathy to drive issues to resolution
- Provide support and guidance to customers on Workvivo features and capabilities
- Work proactively, anticipating customer questions and building trust
Ways of Working: Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description.
Benefits: As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Our Commitment: We believe that the unique contributions of all employees are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are proud to be an equal opportunity workplace and are an affirmative action employer.