Job Description
Develop and maintain client relationships, ensuring exceptional service delivery and exceeding client expectations in a dynamic team environment.
Northern Trust, a globally recognized financial institution, seeks an experienced professional to join its Custody Client Service team in Limerick.
About Northern Trust
Northern Trust is a Fortune 500 company with over 130 years of financial experience, serving the world's most sophisticated clients using leading technology and exceptional service.
Key Responsibilities
- Ownership of Custody Relationship for assigned client(s)
- Structured daily tasks and checklists to be completed and signed off
- Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
- Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties
- Track service & delivery results against project plans and SLD (Service Level Delivery)
- Provide appropriate escalation of service & delivery and other relevant issues / opportunities
- Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service
- Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business
- Represent Custody Client Service at internal forums
- Assist with the development of junior colleagues within the department
- Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact
Requirements
- Technical knowledge of the securities industry, its products and instruments
- Working knowledge of Microsoft applications
- Strong leadership skills, and also as an advocate for the company
- Excellent interpersonal skills including ability to persuade and influence change / best practice
- Ability to communicate with partners and clients at all levels
- Ability to create and foster an inclusive environment within overall team
- Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation
- Proven ability to improve service delivery, efficiency, effectiveness and productivity
- Possess the initiative to take ownership and lead projects resulting from market/regulatory changes
About Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.