Job Description
Summary: Develop technical knowledge in customer metrics, investigate customer escalations, and build documentation for Datadog's product area.
Job Responsibilities:
- Develop technical knowledge specific to handling customer metrics
- Investigate customer escalations, lead technical calls, and handle high-priority issues
- Build out documentation and knowledge base articles for various technologies
- Run office hours and lead learning sessions for the Solutions team
- Partner with Engineering and Product to identify areas of improvement
Requirements:
- Self-motivated, detail-attentive, and desire for continuous learning
- Critical thinker, client-centric approach, and basic knowledge of Linux
- Tinkerer with previous technical experience
- Experienced in customer-facing Support or Solutions Engineering
Bonus Points: CS or Engineering majors, open-source project contributions, and experience with Zendesk, Jira, Confluence.
Company Culture: Diverse team, startup-like environment, inclusive office culture, and hybrid workplace.
Benefits: Best-in-breed onboarding, mentorship, stock equity, professional development, and inclusive company culture.
Note: Benefits and growth opportunities may vary based on country of employment and nature of employment.
Equal Opportunity Employer: Datadog is an affirmative action and equal opportunity employer, committed to diversity and inclusion.