Job Description
Technical Escalations Engineer 2 (Metrics) - EMEADublin, Ireland; Amsterdam, Netherlands; Paris, France Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way.
You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.
As part of the Technical Escalations Engineering team, you will be at the crossroads between Solutions, Engineering, Product, and our customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
You Will: Develop technical knowledge specific to handling customer metrics Dive into how Datadog ingests, stores, queries, and aggregates metrics data Investigate customer escalations, lead technical calls with clients, and handle high priority issues about customers' metrics Build out documentation and knowledge base articles for a variety of technologies in your product area Run office hours and lead learning sessions for the Solutions team Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team Partner with Engineering and Product to identify areas of improvement to better serve our customers You Are: Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with previous technical experience and a basic knowledge of Linux A master at one thing: tell us all about it Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues Able to pick up new skills quickly and come up with creative solutions to complex problems Bonus Points: CS or Engineering majors Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)Experience using Zendesk, Jira, Confluence, or similar software Datadog values people from all walks of life.
We understand not everyone will meet all the above qualifications on day one.
That's okay.
If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth: Best-in-breed onboarding Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Equal Opportunity at Datadog: Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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