Job Description
We are seeking an experienced Technical Lead to join our Managed Services Team, working with a dedicated customer in a multi-technology IT environment. Key responsibilities include infrastructure support, technical duties, and leadership in a Virtualized environment. Required skills include 8+ years of experience as a System Administrator, Virtualisation and storage experience, Enterprise Microsoft Windows Server environments, and ITIL knowledge. The successful candidate will have a flair for technology, enjoy problem solving, and have excellent communication skills. We are an equal opportunity employer and are committed to creating an inclusive and supportive work environment. The role involves working with technical experts and business managers to support customers and resolve major escalations. The Technical Lead will also be responsible for writing user guides and documentation, maintaining knowledge management, and participating in strategic planning discussions. The role requires strong leadership and communication skills, with the ability to work with multiple stakeholders and provide technical direction to team members. We are seeking a candidate who is customer-focused, deadline-oriented, and able to handle major incidents and provide direction and input into resolution. The successful candidate will be able to identify gaps in processes and services and provide solutions to improve efficiency and effectiveness. We are committed to creating an inclusive and supportive work environment and are an equal opportunity employer.