Job Description
Technical Production Service Delivery Manager role requires a skilled professional to oversee service delivery, manage teams, and drive business growth in a fast-paced environment.
We are seeking a full-time Technical Production Service Delivery Manager to work onsite at our client's offices in Dublin. The successful candidate will have experience working within a Managed Service environment and will be responsible for delivering success and quality within the verticals they oversee.
Key responsibilities include:
- Acting as the point service delivery manager across services, as required.
- Working closely with and reporting into the Global Service Delivery Manager.
- Chairing and leading various internal and client meetings across their verticals.
- Building and presenting regular business review meetings to illustrate patterns and trends.
- Collaborating with other SDM's across same and different verticals, and regions.
- Identifying and suggesting service improvements.
- Leading and managing a team of Supervisors and Technical Production Operations Specialists.
- Assembling and delivering financial reporting for the client.
- Driving learning and development through existing, and new staff.
- Fostering an environment and culture where talented team members can propose, and effect, positive change.
Requirements include:
- 5+ years experience in delivering AV and event services into similar organisations.
- Analytical, problem solving and process driven mindset.
- Experience in successfully managing remote managers, teams and clients.
- Proven track record in managing diverse, geographically dispersed teams and individuals.
- Strong presentation skills and experience delivering to senior stakeholders.
- Ability to prioritise multiple tasks, projects and initiatives and deliver to deadlines.
- Financial and budgeting experience, for analysis and reporting.
- Thrives in working at a fast-paced, high-growth environment with constant change.
- Excellent time management and organisational skills.
- Accuracy and attention to detail.
- Proficient in Google suite and Microsoft Office applications.
The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences.
We embrace diversity in all of its forms to help create an all-inclusive environment. Our culture is integral to how we operate and we feel this is the foundation to support greater innovation and creativity for not only Dreamtek but also all of our Clients.
We are an equal opportunities employer and all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.