Job Description
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. OverviewThe CO+I AI Delivery team is a newly formed group focused on AI infrastructure projects to serve our global AI customers. As part of the Network Acceleration team, this role will require deep partnership across Microsoft as these programs will be on the leading edge of innovation and will include driving pilots and other experiments that shape our ongoing commitment to deliver AI platform services rapidly at cloud scale. We are part of Cloud Operations + Innovation (CO+I), the team behind one of the world’s largest cloud infrastructures, responsible for powering all Microsoft online products and services as well as powering Microsoft’s “Cloud First” mission. CO+I is focused on growth, efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a Technical Program Manager to drive network-related projects and process improvements. This involves cross-functional engagement with teams in every phase of the network deployment lifecycle. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. QualificationsRequired Qualifications: Bachelor's Degree AND some years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. some years of experience managing cross-functional and/or cross-team projects. Preferred Qualifications Bachelor's Degree AND considerable years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. considerable years experience managing cross-functional and/or cross-team projects. some year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #COICareers Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.ResponsibilitiesProduct/Service Development Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas (e.g., product, services) for large and complex cross functional projects with internal teams and external partners. Collaborates and coordinates across organizations to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible. Collaborates with others to track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service). Works with others to establish and monitor processes and helps hold stakeholders accountable for following the established schedule and processes. Helps track and manage dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals. Contributes to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service). Collaborates with stakeholders to monitor progress and adjust as needed. Product/Service Performance Leads teams to partner with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators (KPIs) such as usage, quality, speed, and cost), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.g., product, service). Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs. Shares insights with Engineering and other partners. Forms hypotheses to complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics. Other Embody our culture and values #LI-DNI