Job Description
Jobsummary:Coordinateandexecuteday-to-dayoperationsofaComplaintIntake/TechnicalservicesteamsupportingEMEAmarketintechnicalcomplainthandlingandresolution.Manage,coach,anddevelopateamculture,ensuringcomplaintregulatorycompliance,drivingchangeandimprovementinitiatives,andestablishingplanstoachieveAbbottglobalstrategicimperatives.brbrKeyresponsibilitiesinclude:brbr-Developingandmaintainingkeymetricsanddashboardstomonitorprogressandperformance.brbr-MaintainingperformanceinlinewithagreedtargetsforQualitycompliance,Productivity,andCustomerexperience.brbr-Reviewingandanalyzingdatatrendswiththetechnicalserviceteamtosetworkprioritiesandimplementprocessenhancements.brbr-Leadinginvestigationsofnegativetrendsandimplementingactionstoimprovequalitycomplianceandcustomerexperience.brbr-Streamliningprocessesandimplementingchangestodriveefficienciesandimprovequalitycomplianceandcustomerexperience.brbr-Organizingworkloadfortheteam,ensuringtherightresourcesareavailableandtrainedtothehigheststandard,andmanagingteammotivation.brbr-Inductingandtrainingnewteammembers,maintainingandgrowingpersonalknowledgeandskills,andprovidingdevelopmentopportunitiesandperformancefeedbacktodirectreports.brbr-Fosteringteamworkandprovidingdevelopmentopportunitiesandperformancefeedbacktoalldirectreports.brbr-Owninginternalandexternalauditactionstoensureeffectiveclosureofcorrectiveactionsandevaluatingtheeffectivenessofimplementedcorrectiveandpreventiveactions.brbr-Writingproceduresanddocumentationneededforprocessenhancementsandperformingjobdutiesinaccordancewithrelevantpoliciesandregulatorycompliance.