Job Description
**Job Summary** Lead the integrated facilities management for CBRE GWS on a pharmaceutical site in Waterford, ensuring delivery, monitoring, and control of all services in scope. **Job Description** This role is responsible for leading the integrated facilities management (IFM) for CBRE GWS on one of our pharmaceutical sites in Waterford. The successful candidate will be responsible for the management of the business through actively engaging with the customer. **Key Responsibilities:** * Provide leadership, management, and development of assigned contracts to ensure financial and operational commitments are met and exceeded * Own the operational budgets, fully accountable for monthly expenditure with responsibility for the invoicing process, meeting margins, and client expectations * Manage employees, including their personal development, performance management, and goal achievement in a safe working environment * Ensure customer focus within all operational activities and maintain effective relationships with key client contacts * Ensure Quality, Environmental & Health and Safety Compliance of operations under your control * Adhere to company policies and procedures and people management processes * Manage any in-scope calibration program * Deliver continuous improvement by employing best practice and innovative solutions * Build positive relationships with clients and customers * Ensure the outsourced IFM relationship operates within contractual KPI's and SLA's * Lead a team of operational employees, working closely with them to foster team excellence and support their development * Support the continuous review of supplier services to ensure best practice and value for money is achieved * Develop Facility Management KPIs and maintain tracking tools to monitor department commitments and assignments related to compliance and quality systems * Report Facility maintenance performance to management * Develop detailed shutdown schedules with all stakeholders and track and report on progress during shutdown execution * Partner with the Site Maintenance technicians to ensure upkeep of all black and clean utility systems and no business interruption * Analyze data from the computerized maintenance management system and team performance, highlighting opportunities for further improvement * Maintain cGMP records, both paper-based and electronic * Develop and implement the standard operating procedures for Facilities * Follow escalation policy for all critical issues * Maintain monthly reports and KPIs * Host Quarterly Business Reviews with key managed service providers * Manage the soft services, including food services & cleaning, landscaping, and building fabric maintenance * Manage the hard services, including HVAC systems, chillers, DX refrigeration plant, cooling towers, water pumps, and process water distribution **Requirements:** * Minimum 5 years in a similar role * Mechanical or Electrical Qualification * Previous pharma experience highly desirable * Skills: Engineering, Technical Management, Teamwork, Reporting