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Job Description
Job Summary: We are seeking a 1st line Technical Support Agent to join our Total Managed Mobility Team, providing technical support to customers and working closely with colleagues and management.
Key Responsibilities:
- Working in a busy team as part of 1st line technical support.
- Building rapport with customers, colleagues, and management.
- Delivering an excellent customer experience.
- Meeting contractual SLA & Targets.
- Answering customer calls and emails.
- Reviewing UEM/MTP mobile security platforms.
- Diagnosing possible issues.
- Supporting end user requests.
Requirements:
- Relevant IT qualification or experience.
- Excellent attention to detail and organisational skills.
- Knowledge of UEM Platforms & Networking.
- Good working knowledge of Microsoft Office.
- Experience in Mobile industry.
- Excellent computer literacy.
- Knowledge of Internet/Mobile technologies and mobile security.
- Fluent English Language Skills.
- Experience within a telecom's environment.