Job Description
Position: Technical Support Analyst Level 1 Location:Ballsbridge, Dublin 4 Company Description We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor. Job Description Are you a tech enthusiast looking to kickstart your career in IT support? We're seeking a dedicated and ambitious Technical Support Analyst to join our team in our Cork office. This entry-level position is your opportunity to dive into the world of IT support, gain hands-on experience, and contribute to the success of our organization. If you have a passion for technology and a desire to provide exceptional support, we want to hear from you. Your responsibilities will include: Provide on-site technical support to end-users and assist in resolving their IT issues effectively. Learn to identify and resolve common IT issues. Troubleshoot hardware and software issues. Assist in the setup, configuration, and maintenance of end-user devices and peripherals. Maintain an organized inventory of IT assets and resources. Assist in monitoring and tracking issues to prevent recurring problems. Collaborate with cross-functional teams to ensure seamless ticket escalations. Contribute to IT projects, including software deployments and hardware upgrades. Escalating technical issues to other teams when necessary. Handling phone calls and emails as needed. Skills and Requirements: To excel in this role, you should possess the following skills; Minimum 1 year of experience in a technical support role. Experience with Active Directory, Azure AD, and managing security groups. Familiarity with handling access requests and managing permissions. Proficiency in troubleshooting Office 365 issues and software installations. Exceptional troubleshooting abilities and proactive problem-solving. Outstanding verbal and written communication skills. Demonstrated teamwork skills, attention to detail, and a strong work ethic. Enthusiasm for technology and a desire to learn and grow in the field. Benefits We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our Company values work-life balance and encourages professional growth through training and development programs. #IJ