Job Description
We are looking for ambitious team players to join our cutting-edge customer support team! These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are a part of the Global Support organization, responsible for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform expert.The ideal candidates are team players who enjoy working hard, exhibit professionalism, are dedicated to meeting and exceeding expectations, have excellent problem-solving skills, are able to learn new technologies quickly, and use their time efficiently.The Support Engineer is a customer-focused expert responsible for Salesforce’s Mission Critical Support, handling and executing cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Premier Success team provides support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Premier Success team, the Engineer is experienced with technical concepts and is highly customer-centric.MINIMUM QUALIFICATIONS & SKILLS:Comfortable interacting with all levels of customer and Salesforce managementAbility to multi-task and perform effectively under pressureFamiliarity with database concepts and data management (RDBMS), JSON, and SQLFamiliarity with Object-Oriented design and core programming conceptsFamiliarity with REST and SOAP APIFamiliarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java, .Net, SQL) software developmentFluency in German in addition to English languagePREFERRED QUALIFICATIONS:Familiarity with Splunk as well as system monitoring toolsFamiliarity with debugging using browser developer toolsUnderstanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Database and relational data structuresLarge scale, multi-tenant production environmentsAPI Programming or Software DevelopmentSoftware Design LifecycleVisualforce and Apex code experienceCRM domain knowledge & any Salesforce CertificationsPrevious experience with Salesforce CRM and its technologiesLightning Web ComponentsExperience providing enterprise SaaS supportFamiliarity with Slack/Quip #J-18808-Ljbffr