Job Description
We are seeking a highly motivated and customer-focused Support Engineer to join our Global Support organization. The ideal candidate will possess excellent analytical and communication skills, be passionate about delivering outstanding support, and have a strong partnership mindset.
Key Responsibilities:
- Handle and execute cases of all severities, ensuring customers are satisfied with our suite of products.
- Develop a strong partnership across Worldwide Support, R&D, and Support Operations team.
- Provide high-level support and expertise to strategic accounts, leveraging technical concepts and being highly customer-centric.
Requirements:
- Comfortable interacting with all levels of customer and Salesforce management.
- Ability to multitask and perform effectively under pressure.
- Familiarity with database concepts, data management (RDBMS), JSON, and SQL.
- Familiarity with Object-Oriented design and core programming concepts.
- Familiarity with REST and SOAP API.
- Familiarity with front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java, .Net, SQL) software development.
- Fluency in French in addition to English language.
Preferred Qualifications:
- Familiarity with Splunk, system monitoring tools, and debugging using browser developer tools.
- Understanding of Internet technologies, firewalls, web servers, web proxy servers, etc.
- Database and relational data structures knowledge.
- Experience with large-scale, multi-tenant production environments.
- API Programming or Software Development experience.
- Software Design Lifecycle knowledge.
- Visualforce and Apex code experience.
- CRM domain knowledge and any Salesforce Certifications.
- Previous experience with Salesforce CRM and its technologies.
- Lightning Web Components experience.
- Experience providing enterprise SaaS support.
- Familiarity with Slack/Quip.
About Salesforce:
Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives. We are an Equal Employment Opportunity and Affirmative Action Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.