Job Description
We are seeking a highly motivated Technical Support Engineer who is fluent in French and English to join our Customer Support team. This role is responsible for providing technical support to customers of our cloud-based platform, ensuring their satisfaction with our products and services. Key responsibilities include:
- Providing exceptional technical support to customers via phone, email, and chat
- Resolving complex technical issues and escalating to senior engineers when necessary
- Developing and maintaining knowledge of our products and services to provide accurate and timely support
- Collaborating with cross-functional teams to resolve customer issues and improve support processes
- Staying up-to-date with new product releases and features to provide expert support
The ideal candidate will possess a strong technical background, excellent communication and analytical skills, and the ability to work effectively in a fast-paced environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
About Salesforce:
Salesforce is a global leader in customer relationship management (CRM) and cloud-based software. Our mission is to empower businesses to transform their customer experiences and drive growth. We are committed to creating a diverse and inclusive workplace where our employees can thrive and make a meaningful impact.
We are committed to Equal Employment Opportunity and Affirmative Action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.