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Job Description
Seeking a Junior Technical Support Engineer to assist customers with product information, diagnose and resolve technical issues, and provide setup and training on various products.
Our client, a global provider of machinery automation solutions, is looking for a skilled individual to join their Dublin team.
Job Description
As a Junior Technical Support Engineer, you will play a critical role in:
- Investigating and resolving technical issues reported by customers or end-users
- Providing product information, setup, and training to customers
- Liaising with colleagues to secure technical information and solutions
- Creating and maintaining records to assist customers and internal teams
- Managing the escalation of complex or unresolved issues
You will work closely with colleagues both internally and at HQ, and be required to travel within Ireland and abroad.
Requirements
- Technical qualification in Electrical, Engineering, or IT Comms
- Good organisational skills
- Proven technical background with an ability to develop a deep understanding of electrical systems
- Ability to stay current with latest technological developments
- Ability to work independently and as part of a team
- Excellent level of computer skills, including Microsoft Office and CRM systems
- Attention to detail and ability to communicate technical information clearly
- Clean full Irish driving license
Key Skills
- Electrical Engineering components
- Electrical
- Engineering
- Hardware
- Communication
- Mechanical
- Mechatronics