Job Description
Technical Support Engineer - Italian speaking Remote
Deliver great customer support experience to each customer case. Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities. Provide prompt, detailed analysis of technical challenges and business issues. Build and maintain Knowledge Base Articles both for internal and external audiences. Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience: Customer-focused or previous customer-facing experience. Ability to communicate technical concepts clearly and effectively. Ability to optimally prioritize, multi-task, and perform well under pressure. Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required. Understanding of database concepts and SQL. Excellent written and verbal communication skills. Proficient in Italian in addition to English.
Desired Skills/Experience: Meaningful experience working in Technical Support. Previous experience with Salesforce/marketing cloud and its technologies. Familiarity with Trailhead or a Trailhead Ranger status. CRM proven experience. Knowledge of multi-tenant, grid, parallel, or distributed computing architectures. Experience with SQL and API debugging.